Service charges and ground rent

Pay your service charges and ground rent

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You must quote your 14-digit payment reference number when making payments.

You can pay your service charges, including major works, building insurance and ground rent:

Direct Debit

This is our preferred and suggested payment method because there is an automatic payment each month. This makes it efficient and cost effective. It means you avoid queuing and unnecessary paperwork.

A Direct Debit is an arrangement between you and Hounslow Council. You can request a Direct Debit form from us and return it signed and completed.

Online

To pay online, select leasehold payments from the list and put in the details of your bank account and debit or credit card.

You need to enter all 14 digits of your leasehold charge account number (for example, service charge). You must enter amounts in full (for example, £10.00 not £10).

Pay service charges and ground rent

We do not accept Diners Club, Electron or American Express.

By phone

You can pay over the phone using a debit or credit card:

  • phone: 0300 7906871

Please note: This will cost no more than national rate calls to 01 or 02 numbers from a landline or mobile. Select the ’14 digit service charge’ option. You can also use this option to pay ground rent, building insurance and major works.

Have your 14-digit leaseholder charge account number and credit or debit card details ready, as well as a pen to write down the transaction number at the end of the process.

Bank transfer

Our details are:

  • Account name: London Borough of Hounslow
  • Account number: 20364814
  • Address: NatWest Bank PLC, 275-277 High Street, Hounslow TW3 1ZA
  • Sort code: 60-11-18

Please use your 14-digit leasehold charge account number (service charge, major works, leasehold building insurance, and ground rent) as the reference so the payment can be matched to the correct account.

Standing order

A standing order is an arrangement between you and your bank. You can organise this directly with your bank or request a standing order form us and then take it to your bank.

You should contact your bank to stop any payments that would result in overpayment or to change the amount you pay.

To request a standing order form:

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