Anti-Social Behaviour Case Review (formerly Community Trigger)
The Anti-Social Behaviour (ASB) Case Review is a process that allows residents to request a review of anti-social behaviour complaints they have made.
This process applies to ASB complaints reported to the Police, the Council, Health Services or registered social housing providers. The review is carried out through collaboration with these agencies, sharing relevant information, and working towards achieving the appropriate outcomes.
We will only review cases when you have reported three separate incidents in the past six months to either the Police, the Council, Health Services or a Registered Housing Provider (social landlord) and you consider no action has been taken.
The Anti-Social Behaviour Case Review cannot be used if a formal complaint has already been raised with the Council or the Police. It does not replace the complaint procedures of individual organisations, nor does it impact your right to escalate the matter to the Local Government Ombudsman or the Independent Office for Police Conduct (IOPC).
Reported ASB Case Reviews
Since the Anti-Social Behaviour Case Review process was introduced in 2015, the London borough of Hounslow has received the following referrals:
|
Year |
Number of applications received |
Number of times the threshold for review was met |
|
2015 |
1 |
1 |
|
2019 |
1 |
1 |
|
2020 |
3 |
3 |
|
2021 |
1 |
1 |
|
2022 |
4 |
1 |
|
2023 |
1 |
1 |
|
2024 |
4 |
1 |
How do I request the Anti-Social Behaviour Case Review?
To request an Anti-Social Behaviour Case Review, please download the Anti-Social Behaviour Case Review form and complete with all relevant information.
Once completed please return to:
Email: community.safety@hounslow.gov.uk
or
If you require support to complete the form above, please e-mail community.safety@hounslow.gov.uk or call on 020 8583 2503 and a member of the team will reach out to you to assist you.
