As a leaseholder, most repairs to your property are your responsibility.
We are usually responsbile for communal or structural repairs.
This page contains general guidance about responsibilities. Your own individual lease contains information about your liability for repairs.
Leaseholder’s responsibilities:
- entrance doors to your property, and/or windows, including any balcony or patio doors, frames, fittings and locks, if your lease states that you own them
- internal washers/mains water stop valve (to your fixtures/appliances)
- burst or leaking pipes beyond the stop valve to the inside of your property
- repair or renewal to an individual water tank (if it is a renewal, you may require permission to make an alteration)
- repair or renewal of baths, sinks, taps, basins or toilets (if it is a renewal, you may require permission to make an alteration)
- leaks from waste pipes, traps and fittings, including branches up to the soil stack
- flooring, like floorboards and tiles (but not joists)
- staircases inside the property
- decoration of the interior of window frames and sills
- repairs to fitted cupboards
- forced entry to property, doors and frames (refer to terms and conditions of the lease for confirmation)
- electrics inside the property, including fuses, fuse board, fittings, bells and rewiring
- individual heating systems inside your flat (not district heating)
- internal decoration
- internal ventilation equipment, like extractor fans
- ceilings (but not joists or beams)
- interior non-structural walls, including plasterwork
- fencing of individual gardens (including gates as defined within the lease)
Our responsibilities:
- some entrance doors and window frames (depending on the terms of your individual lease)
- washers/mains water stop valves to the block
- burst or leaking pipes (up to the main stop valve in your property)
- repair, maintenance or renewal of any communal water tank
- clearing blockages and repairing leaks to the main soil stack (main drains)
- clearing and repairing leaks to rain water pipes and gutters
- flooring, like joists/wall plates, damp-proof membrane or concrete floor slab
- exterior parts of the structure, like roof, walls, windows, foundations
- communal staircases
- glazing of communal windows
- communal electrics, such as rewiring and door entry systems
- communal heating systems (district heating)
- communal decoration
- communal ventilation and fire safety equipment
- communal footpaths, walkways, fencing and gates within the block boundary and general estate areas
Any alteration works you wish to carry out inside your property are likely to require our consent under the terms of your lease. See: Making alterations to your home as a leaseholder
To request a communal or structural repair:
In an emergency:
- 020 8583 4000 (Monday to Friday, 8am to 6pm)
- 020 8583 2222 (outside office hours)
When it's not an emergency:
REQUEST A NON-EMERGENCY REPAIR
Or:
- email: repairs.team@hounslow.gov.uk
- phone: 020 8583 4000 (Monday to Friday, 8am to 6pm) and select option one
