Resident, Business and Temporary Virtual Permits: Frequently Asked Questions
Important Update: Virtual Permits from 28 February 2025
From the 28 February 2025, all new Resident, Business and Temporary parking permits will be issued as virtual. Existing paper permits are still valid until they expire. We are looking at a 2-year transition period and this phased approach will help minimise disruption and allow residents time to adjust to the new system.
What are the benefits of Virtual Permits
- No physical permit required – instant activation.
- Environmentally friendly – reduces paper waste.
- Improved enforcement with digital checks.
What is the transition period? Existing paper permits remain valid until expiry; however we are looking at a 2-year transition period and this phased approach will help minimise disruption and allow residents time to adjust to the new system.
Over time, most of our permits will be virtual.
Frequently Asked Questions
1. When do the changes take effect?
From Friday 28 February 2025.
2. How does enforcement work?
Officers check registrations digitally using handheld devices – there is no need to display a permit.
3. Will visitor permits also be virtual?
No, not yet. The current book system remains.
4. What if I change my vehicle?
Please log into your account and update the registration. Additional documents may be required.
5. Will virtual permits cost more?
No, our prices for Resident and Business permits are based on the emissions of the vehicle.
7. How will I know my permit is active?
You’ll receive email confirmation and can check your account online.
8. What if I park without a valid permit?
You may receive a Penalty Charge Notice (PCN). Ensure your permit is active before parking.
9. Are discounts available?
From 28 February 2025, new emissions-based charges will apply for Resident and Business permits. The lower the vehicles emissions, the less you pay.
10. Will this affect Controlled Parking Zones (CPZs)?
No, parking zones and restrictions remain unchanged.
11. How will renewal reminders be sent?
Via email. Please ensure your contact details are up to date.
12. What happens to my existing paper permit?
It remains valid until expiry. Renewals will be issued as virtual permits.
13. Can I transfer my permit if I move or change vehicles?
Yes, you can update your details online.
14. What if I have builders or guests visiting?
Visitor permits are available via the paper book system.
15. Can I get a refund if I move out or sell my car?
Yes. Refunds are calculated on unused days minus a £23 admin fee.
16. Why am I being charged the second or third permit rate?
Charges are based on existing permits registered to your address. If incorrect, email proof to: hounslow.permits@nsl.co.uk
17. What if I need more help?
Please email hounslow.permits@nsl.co.uk
