I have registered online for a parking permit, but when I log in I can’t see any permits to choose from, what do I do?

This could be for any number of reasons:

Your address may not be eligible for a permit. Check the answer to question 1 of this FAQ.
No permit has been applied for at this property in the past. Contact us.
The address does not fall within a Controlled Parking Zone (CPZ). Check the answer to question 1.
The address does not have a Zone allocated. Contact us.
The address may have been entered incorrectly. Start the application again and be careful entering the address.

Contact us

If you need to contact the permits team, please email - hounslow.permits@nsl.co.uk with your account username, full address and vehicle registration number and we will look into this for you.

Previous page I have applied for/renewed my parking permit, but I haven’t received it yet. Can I display the confirmation email I got in my car?
Next page I am buying a car soon, how do I transfer my permit?