Parking services

This privacy notice tells you what to expect when the Council collects your personal information. It covers your contact with the Council and its officers via email, written and telephone communication. This privacy notice applies to Parking Services and relates to Penalty Charge Notices, related statutory notices, permits and their processing.

The London Borough of Hounslow as Data Controller is responsible for collecting and processing information required for statutory reasons under the Traffic Management Act 2004 (and associated regulations), the London Local Authorities Act and Transport for London Act 2003 (and associated regulations).

Processing in this context means the organisation, retrieval, consultation, use and deletion or destruction of information and its disclosure to other necessary agencies.

If you have any questions about this privacy notice or any concerns about how we process your data, please contact Parking Services at parking@hounslow.gov.uk

Information we collect

In order to carry out statutory services, it is necessary for the Council to collect and hold personal information about you. The information we collect may include:

name
address
email address
vehicle registration mark
telephone number

Some examples of when we collect this information include:

When a vehicle is seen in contravention of parking, bus lane or moving traffic restrictions:

We will contact the DVLA to obtain the Registered Keeper details to issue a Penalty Charge Notice/Notice to Owner
If the vehicle is hired/leased then we request a copy of the hire/lease agreement from the registered keeper of the vehicle to enable the transfer of liability.
If the registered keeper has sold the vehicle, then we can obtain details of the new keeper from the registered keeper at the time of contravention.

When applying for a parking permit or other parking exemption:

We may request you supply information to enable us to verify your identity, residency at a specific address and ownership of a vehicle;

What do we use your information for?

We collect information about you for the following purposes:

The keeper/hirer details are obtained to enable the Council to enforce the Penalty Charge Notice/Notice to Owner under the statutory process in place.
To ensure parking permits are issued to valid applicants.

Who your information may be shared with (internally and externally)

To meet our statutory obligations, we may need to share the information you provide us with other professionals such as

Law enforcement agencies in connection with any investigation to help prevent unlawful activity
London Tribunals – Penalty Charge Notice appeal administrators
The Traffic Enforcement Centre – debt and warrant processing
Collect Services Ltd - parking contractor
Serco Ltd – parking contractor
Marston Holdings Ltd - enforcement agency
NSL - parking contractor
Newlyn PLC – enforcement agency
Parseq Limited – scanning third party contractor
Integrity – printing third party contractor
Cobalt Telephone Technologies – payment system third party contractor
TSL – notice processing system third party contractor
PaybyPhone – parking and PCN payment contractor
Northgate Public Services – administration contractor
DVLA
Other Local Authorities

We will only share your information with internal departments and other service providers, contractors and/or partner bodies where it is necessary:

to comply with a legal obligation
where permitted under the Data Protection law.
where the disclosure is necessary for the purposes of the prevention and/or detection of crime
where it is necessary to allow a third party working for or on behalf of the Council

We will strive to ensure that any personal data in our care will be kept safe and that where your information is disclosed to a third party, we will seek to ensure that the third party has sufficient systems and procedures in place to prevent the loss or damage of personal data.

We will not use your personal data for third party marketing purposes without your prior express consent.

How long will we keep your information?

Unless there is a legal requirement for us to do so we will keep your information for the following periods:

Penalty Charge Notices - two years after the case is closed
Parking permits – four years after the permit is issued.

Website and Online forms

When someone visits the Council’s website we use third-party services to collect standard internet usage log information. This information is only processed in a way which does not identify anyone. We collect information volunteered by members of the public via the online forms hosted by the Council.

Information Security

We recognise that the information you provide may be sensitive and we will respect your confidentiality. We keep information about you confidential. This means we store it securely and control who has access to it. We will not store any information where we are not legally required to do so.

Find out more about Information Security.

Use of IP addresses

The Council’s website does not automatically capture or store personal information, other than logging the user’s IP Address or the location of your computer or network on the Internet, for systems administration and troubleshooting purposes. If you are connected to the Internet, you have an IP address.

Use of Cookies

You can read more about how we use cookies on our Legal Notices page

Links to Other Websites

You can read more about links to other websites on our Legal Notices page.

Data Transfers

All the information you provide us is held within the European Economic Area (EEA).

Your Rights

The Council tries to be as open as it can be in terms of giving people access to their personal information.

You can make a request to the Council for any personal information we may hold about you by:

Making a Subject Access Request

Emailing the Customer Relations team

The data protection law also gives you the following rights:

The right to be informed
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.

Depending on the lawful basis on which the Council relies on for processing your personal data you may not always be able to exercise some of these rights. For more information about your rights please visit the ICO's website.

Your right to make a complaint

The Council tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

If you want to make a complaint you can contact us on:

Complaints Team
Hounslow House
7 Bath Road
Hounslow
Middlesex
TW3 3EB

Find out more on how to make a complaint.

Data Protection Officer

The Council’s Data Protection Officer can be contacted on:
Informationgovernance@hounslow.gov.uk
Information Governance Team
Hounslow House
7 Bath Road
Hounslow
Middlesex
TW3 3EB

Information Commissioner’s Office

The Information Commissioner is the UK's independent body set up to uphold information rights.

If you would like to know more about your rights under the Data Protection law, and what you should expect from us, visit the Information Commissioner’s website.

If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner’s Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113 or 01625 545 745
Email: casework@ico.org.uk

A full list of what information we control and process and for what purposes is set out in our notification with the Information Commissioner's Register of Data Controllers. Our registration number is Z5761176. You can view our registration on the Information Commissioner's website.