Performance Monitoring
To help deliver high quality, good value services the Council uses a range of information to identify where it is performing well and where it needs to make more progress.
The Corporate Performance arm of the Policy Scrutiny and Information team coordinates performance management for the council. The team supports directorates in developing and refreshing the council's performance management framework and annual business plan.
Hounslow's Approach
The Corporate Plan explains the Council’s strategic priorities, reflecting specific manifesto pledges as well as a wider range of activity that supports the Council’s strategic intent. The systemic indicators embedded in the Corporate Plan are not performance measures. The Council does not have direct control over these indicators, however, as place leaders in Hounslow it is the organisation’s responsibility to strive to improve them in partnership with others. These indicators will be tracked over the course of the four-year lifecycle of the Corporate Plan and reported to Cabinet annually.
Corporate performance measures are priority service indicators tied to Corporate Plan themes and the organisation’s ‘corporate health’. They can be directly controlled by the work of the Council and reflect the organisation’s capability and capacity to deliver services to Hounslow’s communities. Corporate performance information is reported to Cabinet quarterly. These quarterly performance reports provide regular and timely insight on business-as-usual service delivery and complement frequent operational performance reviews.
Operational Performance Management
The Corporate Performance team also coordinates and administrates bi-monthly (every two months) Finance & Performance meetings for all directorates. These meetings consider performance, finance and HR matters in the round, with senior managers interrogating key service performance metrics and agreeing actions to tackle under performance or address risks.
Quarterly Performance Reporting
The Corporate Performance team coordinates the quarterly collection of data on key service performance using the performance management software Pentana and oversees the development of the quarterly performance report and dashboard(s) that are considered by Cabinet.
See historical outputs below:
Quarter 1-4 2021-22 Performance Reports
Quarter 1-4 2020-21 Performance Reports
Quarter 1-4 2019-20 Performance Reports
Quarter 1-4 2018-19 Performance Reports
Quarter 1-4 2017-18 Performance Reports
Quarter 1-4 2016-17 Performance Reports
Quarter 1-4 2015-16 Performance Reports
Quarter 1-4 2014-15 Performance Reports
To contact the corporate performance team, email fatima.ajia@hounslow.gov.uk or telephone 020 8583 2528
