If an emergency happened which prevented a carer from providing care, the emergency card scheme ensures that arrangements for alternative planned care could be put in place for at least 48 hours. Longer term arrangements could then be made if necessary.
What is an emergency?
An emergency is any situation that means the carer has to leave the 'cared for' person unattended. For example, an emergency hospital admission or unplanned work or family issue.
You will be asked if you would like to join the scheme at your carers assessment. We will help you to complete a 'contingency plan' giving details of the person you look after and their needs. You will then be issued with a card giving a telephone number to contact in case of emergency. Calling the telephone number on the card will activate your contingency plan. It is important to notify us of any changes in your circumstances or changes to the plan.
Contact
For more information about the Carers Emergency Card, contact the First Contact Team:
Telephone: 020 8583 3100
Email: adultsocialcare@hounslow.gov.uk
