Complain about a service provided by our partners
A number of council services are provided by external contractors. The following services are provided by our partners:
|
Service |
Provider |
|
Business rates |
Liberata |
|
Cemeteries |
Greenspace 360 |
|
Council tax |
Liberata |
|
Country parks |
Greenspace 360 |
|
Community halls |
Hounslow Council |
|
Housing benefit |
Liberata |
|
Leisure centres |
Lampton Group |
|
Parks |
Greenspace 360 |
|
Rubbish and recycling |
Recycle 360 |
Complain about any of these services
In most cases, our partners will respond to you directly. If you are unhappy with their response their letter to you will explain how your complaint can be escalated and your complaint then be reviewed by us.
We routinely monitor the performance of all our contractors and we will ensure that your complaints are dealt with according to:
- council policy on complaints
- council deadlines for dealing with complaints
