Introduction
We pride ourselves on delivering good quality services and recognise that all feedback is valuable. We like to know when we do something well, how we can improve, and if something has gone wrong so we can put it right, learn from our mistakes and improve our services.
This policy sets out how we handle corporate complaints, comments and compliments. It explains what the policy is for, who it affects, and what it is designed to achieve. Where relevant, it also highlights other, related, policies, which you might want to be aware of.
This policy will be available on our website and paper copies will be available at key locations such as Hounslow House and community hubs, including libraries across the borough.
