In this document Introduction What the policy is for (purpose) What the policy is designed to achieve (aims) Who the policy affects (scope) Definitions How to complain, make a comment or compliment Other relevant policies Appendix 1: The Complaints Process Appendix 2: Complaints Outside the Scope of this Policy You are here: Appendix 3: Form B Appendix 3: Form B Previous page Appendix 2: Complaints Outside the Scope of this Policy