On the 9th Day of Christmas, Trading Standards helped me with ... 9 Surfing Shoppers
The Consumer Contracts Regulations mean online sellers have 30 days to supply goods from the day after purchase, unless extra has been paid for next day delivery. Order in good time for gifts to arrive and check the expected delivery dates.
The Consumer Rights Act 2015 has also introduced laws on digital content, you can find a comprehensive breakdown here or here.
For more information on your rights, contact our partner service Citizen Advice Consumer Service on 0808 223 1133 or click here. https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/
