Online
The most efficient way of contacting us is online.
You can pay for a service, report a problem, apply for a service all online here on our website, or use maps to find out what’s happening in your local area.
If your enquiry is regarding Council Tax or Benefits, please click the Revenues and Benefits link or if your enquiry is regarding any other service, please click the General Enquiry link below.
Please use the links below to email the service required:
- Council Tax: Online form for Council Tax enquiries
- Benefits: Online form for benefits enquiries
- Housing: customerservicecentre@hounslow.gov.uk
- Housing repairs (non-emergency): repairs.team@hounslow.gov.uk
- Housing feedback: complaints.team@hounslow.gov.uk
- Recycling and rubbish: customerservices@hounslow.gov.uk
- Caretaking and grounds maintenance: customerservices@hounslow.gov.uk
- Customer relations: feedback@hounslow.gov.uk
If your enquiry is not covered by any of the above then please email: customerservice@hounslow.gov.uk
Telephone
Please note that our telephone lines can get very busy at peak times.
Our opening hours:
- Monday to Thursday 9am - 5pm
- Friday : 9am - 4.45pm
Environment and Street Services - 020 8583 5555
Planning - 020 8583 2000 - Option 7
Parking - 020 8583 2000 (This is an automated payment service, Note all appeals against tickets must be made online. We do not discuss parking tickets by telephone)
Housing & Council Tax Benefit, Council Tax - 020 8583 4242
Business Rates - 020 8583 5708
Housing Repairs & Tenancy issues including emergency repairs - 020 8583 4000
All other enquiries - 020 8583 2000
Our address
London Borough of Hounslow
Hounslow House
7 Bath Road
Hounslow
Middlesex
TW3 3EB
